How can we help?

PrivacyMask support is available in English and Turkish. Please do not attach unredacted identity, financial or confidential documents.

Email support

Restore Pro

Open PrivacyMask → Settings → Restore Purchases. Use the same Apple Account used for the original purchase.

Detection missed something

Automatic detection is an assistant, not a guarantee. Zoom in, add a manual mask and review the full export before sharing.

Share extension

From Photos or Files, choose Share → PrivacyMask. If it is hidden, use Edit Actions to enable it.

Export or PDF issue

Confirm there is available device storage, reopen the source and try exporting a new redacted copy.

When contacting us / Bize ulaşırken

Include your iOS/iPadOS version, device model, PrivacyMask version and the steps that reproduce the issue. Do not include the original private document. E-posta içinde iOS sürümünüzü, cihaz modelinizi, uygulama sürümünü ve sorunu oluşturan adımları belirtin; özel belgenin aslını göndermeyin.